Returns & Exchanges
At Epic Water Filters USA, we stand by the quality of our filtration systems and offer a 30-day satisfaction guarantee to ensure you have the cleanest water possible. If you are not completely satisfied with your purchase, you can return your items for a full refund or exchange within 30 days of delivery.
Initiate Your Return
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Prepare the Package
Securely pack the unused filters or pitchers in their original packaging, ensuring all components and manuals are included.
Attach Shipping Label
Download and print the prepaid shipping label provided by our support team and affix it clearly to the outside of your box.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing